Privacy Policy
Last updated: 18 September 2026
This Privacy Policy explains how Marrow Wiz Ltd. (company no. 516559127) (“Marrowiz”, “we”, “us”) handles personal information in connection with the website marrowiz.com (the “Site”). We handle personal information in accordance with the Israeli Privacy Protection Law, 5741-1981, and the regulations made under it, and, where it applies, the EU General Data Protection Regulation (GDPR).
1. Who is responsible for your information
Marrow Wiz Ltd. is the controller of the personal information described in this policy. You can contact us at nave@trimaco.co.il.
2. What we collect and why
| When | What we collect | Why we use it |
|---|---|---|
| You send us one of the contact forms on the Site | Your name, email address, and the subject and message you write | To answer your inquiry and manage our relationship with you. Messages are delivered to us by email; messages sent through the form on the Contact page are also stored in the Site’s database. Contact forms are protected by Google reCAPTCHA (see section 4) |
| You email us or contact us using the WhatsApp button | Your name and contact details (for WhatsApp, your phone number and profile name), and the content of your messages | The same purposes. WhatsApp conversations are subject to WhatsApp’s own terms and privacy policy |
| You visit the Site | Technical information recorded automatically by our hosting provider’s servers: IP address, browser and device type, the pages requested, and the date and time of the request | To operate the Site, keep it secure, prevent misuse and fix technical problems |
We do not use analytics or advertising tools on the Site, and we do not build profiles of visitors. See our Cookie Policy.
Where the GDPR applies, we rely on our legitimate interests in answering inquiries, developing our business and operating a secure website, including protecting the contact form from spam.
3. You are not required to provide information
You are under no legal obligation to give us personal information; doing so is your choice. If you choose not to, we may be unable to answer your inquiry.
4. Google reCAPTCHA
To protect the contact forms from spam and abuse, the Site uses Google reCAPTCHA, a service of Google. reCAPTCHA collects technical information about your device and your use of the page (such as your IP address and browser details) and may place cookies. This information is processed by Google under the Google Privacy Policy and Terms of Service.
5. Medical information
We cannot give medical advice or assess individual cases. Please do not send us identifiable patient information through the Site, by email or on WhatsApp.
6. Who we share information with
We do not sell personal information, and we do not share it with others for their own marketing. We share it only with:
- Service providers that process it on our behalf and according to our instructions: Trimaco Surgical Division Ltd., which provides us with project-management services and receives and handles emails sent to the address on the Site; our email provider (Microsoft); our email-delivery service (Mailgun), which sends the messages submitted through the Site’s forms; our web-hosting provider (Domgrid, whose servers are located in Germany); and Google, for reCAPTCHA;
- Authorities, courts and professional advisers, where the law requires it or where it is needed to establish, exercise or defend legal claims;
- Investors, buyers or successors, in connection with a financing, merger or sale of all or part of our business, subject to confidentiality obligations.
7. Transfer of information outside Israel
Some of the providers mentioned in this policy store or process information outside Israel, including our hosting provider (Germany), our email and email-delivery providers (Microsoft and Mailgun), Google and WhatsApp. We transfer personal information outside Israel only in accordance with the Privacy Protection (Transfer of Data to Databases Abroad) Regulations, 5761-2001, and, where the GDPR applies, with appropriate safeguards.
8. How long we keep information
We keep correspondence, including messages stored from the Contact page form, for as long as needed to handle it and to manage our relationship with you, and afterwards only for as long as the law requires or as needed to deal with legal claims. A technical log of emails sent by the Site is kept for 14 days. Server records are kept by our hosting provider for a short period, for security and technical purposes.
9. Information security
We use reasonable organizational and technical measures to protect personal information, and the Site is served over an encrypted (HTTPS) connection. No method of transmission or storage is completely secure.
10. Your rights
Under Israeli law you may ask to see the personal information we hold about you, and ask us to correct or delete information that is inaccurate, incomplete, unclear or out of date (sections 13 and 14 of the Privacy Protection Law).
If the GDPR applies to you, you also have the right to ask us to erase or restrict the use of your information, to object to its use, to receive it in a portable format, and to complain to your local data-protection authority.
To make a request, contact us at nave@trimaco.co.il. We may ask you to confirm your identity before we act on it. If you are not satisfied with our response, you may contact the Israeli Privacy Protection Authority.
11. Children
The Site is intended for healthcare professionals, business partners and investors. It is not directed at children, and we do not knowingly collect information from children.
12. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page with its last-updated date.
13. Contact us
For any question or request about privacy, contact Marrow Wiz Ltd. at nave@trimaco.co.il.